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Company Name: |
Cox Communications | Contact Information | ||||||||||||||||||||
Send Resumes To: |
Click here to send your resume. If this link does not work, you do not have an email client configured, in which case you may copy and paste this address along with the subject below into your favorite email program. Email: R3264172006536@posttrak.arbita.net |
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Your email subject must be "WomensJobList.com Application for Home Service Tech - Developing (Formerly Field Service Rep)." All applicants are welcome. |
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| Job Information | ||||||||||||||||||||||
Job Location: |
US-Louisiana | |||||||||||||||||||||
Job Title: |
Home Service Tech - Developing (Formerly Field Service Rep) | |||||||||||||||||||||
Job Code: |
27052 | |||||||||||||||||||||
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Job Description: |
Description:
Support the growth of the system by assuring the quality performance of the installation and technical services of all Cox Communication products. Ensure the quality of services provided to end users meets or exceeds established standards. Coordinate with all functional departments (both corporate and system) regarding the optimization of overall business efforts.
1-Installs, disconnects, troubleshoot video, high speed internet services and telephony services.
2-Drives company vehicle between office, warehouse and work sites and maintains company vehicle.
3-Educates customers regarding their existing and new services and informs them about other Cox services and sells additional services to customers.
4-Complies with all safety procedures and policies.
5-Plans daily route, requisitions equipment and supplies and stocks vehicle.
6-Resolves customer complaints.
7-Ensures quality of processes, programs and customer satisfaction
8-PHYSICAL REQUIREMENTS:
9-Ability to carry and use tools and equipment
10-Ability to complete documentation, and inspect, install, and repair materials and equipment
11-Ability to locate work sites
12-Requisite ability required to drive motor vehicle
13-Adequate ability to distinguish different colors of wire
14-Ability to communicate in person and by telephone
15-Ability to bend, stoop, and crawl
16-Ability to lift up to 70 pounds to lift, position, and carry 28-foot extension ladder
17-Ability to climb ladders and/or utility poles and work in high places
18-Ability to work in small places (such as crawl spaces and attics)
19-Ability to tolerate temporary exposure to fumes, airborne particles, and extreme, non-weather-related heat
20-Ability to work outdoors
Qualifications:
Typical Training / Experience - HS diploma, GED or relevant work experience; 1-2 years of experience in area of responsibility; customer service and/or sales experience required.
Dept/Org Scope & Impact - Entry level support role requiring basic skills; can perform some of the basic tasks within the function; some impact at the job or department level
Problem Complexity - Performs simple, routine work; Selects correct processes from clearly prescribed rules, past practices, or instruction; Seeks advice and guidance on non-routine or problem areas from supervisor. Any deviations from the norm are cleared by the supervisor/manager
Autonomy - Under close supervision, exercises limited latitude/independent judgment; Work typically involves detailed checks or close review of output by a senior co-worker and/or supervisor/manager
Knowledge - Assignments require minimal knowledge beyond the assigned work; Demonstrates correct understanding of routine aspects of work
Cox Communications, Inc. and its subsidiaries are Equal Opportunity Employers. We have a tradition of encouraging a wide diversity of talents through a broad range of hiring practices. Please note those individuals submitting resumes online or by mailing a resume are not considered an applicant for employment until a signed employment application form is completed, usually at the time of interview.
Company Profile:
As the third largest cable provider in the nation, Cox Communications, Inc. is noted for its high-capacity, reliable broadband delivery network as well as the company's ability to provide superior customer service. For Cox, it's not about being the biggest; it's about being the best. | |||||||||||||||||||||
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